Customer Success Manager - Customer Onboarding

You're the reason customers hit the ground running and keep going. As Customer Success Manager, Onboarding at Eddy Grid, you own the journey from signed contract to live, optimised asset: coordinating across clients, metering companies, and grid operators to make every go-live seamless. Once live, you stay close, monitoring performance, surfacing insights, and making sure customers are getting real value from what we've built.

This role sits at the intersection of process, people, and data. We're growing fast, and how we onboard and retain customers shapes the company we become.

You speak and write Dutch fluently, as our customers speak Dutch. This is therefore a requirement.

What will you do?

• Onboard new customers end-to-end: from first kick-off to successful go-live

• Coordinate with clients, partners, metering companies, and grid operators to keep every implementation on track

• Become the primary point of contact post-go-live, owning the relationship, answering questions quickly, and keeping customers confident

• Monitor the performance of live assets across the portfolio and proactively identify improvements in collaboration with partners

• Ensure customers extract maximum value from Eddy Grid's services, and spot opportunities to expand that value

• Design and refine the processes that make customer success scalable as we grow

• Contribute ideas on how Eddy Grid can play a stronger role in the energy transition

Who are you?

• You are highly organised and thrive on well-structured processes you design them, execute them, and measure whether they're working

• You are customer-obsessed: you know that a satisfied customer is the most powerful marketing tool there is

• You can extract actionable insights from performance data and translate them into concrete next steps

• You communicate clearly and on time whether with a client, a grid operator, or an internal team

What do we offer?

• A fast-growing and ambitious company where you can make an immediate impact.

• Working with a close-knit team, with plenty of room for initiative.

• Hybrid working: at the office in Utrecht and partly from home.

• A position where your input really makes a difference!

Does this sound like your next step? Apply now and we will contact you as soon as possible!